Privacy Policy

At 3M Shop, operating through zorograinger.com, we believe that data protection should be as reliable and secure as the professional tools we supply. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

We serve welders, contractors, builders, and industrial professionals globally, and we understand that your privacy is non-negotiable. Our approach to data protection mirrors the precision and professionalism that defines our curated inventory of abrasives, welding supplies, fasteners, and power equipment.

1. Information We Collect

Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, password, and professional details you choose to provide.
• Order Information: When you make a purchase (whether as a guest or account holder), we collect shipping/billing addresses, payment information (processed securely through our payment gateways), phone number, and details of products ordered (such as abrasive blasting media, arc welding rods, or anchor screws).
• Communication Data: When you contact our support team at [email protected], we collect your contact information and the content of your message.
• Professional Profile Data: Optional information about your industry, company, or professional needs to better serve your requirements.

Information Collected Automatically

• Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of visits.
• Order History and Preferences: Products browsed, purchase history, and saved preferences for abrasive parts, blast media, or other professional supplies.
• Location Information: Generalized location data (country/region level) to provide appropriate shipping options and product availability.

Information from Third Parties

We may receive information from payment processors (like PayPal) regarding your transaction status, and from shipping carriers regarding delivery status for your orders of chainsaw accessories, brazing alloys, or other products.

2. How We Use Your Information

We use your information with the same precision and purpose that professionals apply to their craft:

• Order Fulfillment: To process, ship, and manage your purchases of abrasive test kits, buffing compounds, cast-in anchors, and other professional supplies.
• Customer Service: To respond to your inquiries about products like blast cabinet parts or welding rods, and to provide support from our Sacramento-based team.
• Website Improvement: To analyze how professionals use our site and optimize the experience for finding abrasive accessories, power equipment, and other tools.
• Security and Fraud Prevention: To protect against unauthorized transactions and secure your account, mirroring the security standards of our payment processing.
• Professional Communications: To send order confirmations, shipping updates, and (with your consent) relevant information about new abrasive technologies, welding supplies, or professional promotions.
• Legal Compliance: To comply with applicable laws, regulations, and professional industry standards.

3. Data Sharing and Disclosure

We treat your data with the same discretion professionals expect:

Service Providers

We share information with trusted third parties who assist our operations:

• Payment Processors: Such as credit card gateways and PayPal, to securely process transactions for abrasive blaster accessories or other products.
• Shipping Carriers: Such as DHL, FedEx, and EMS, to deliver your orders of blind rivets, back up pads, or other supplies globally.
• IT and Security Providers: To maintain our website security and performance.

All service providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of 3M Shop, our customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, with notice provided to affected users.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Storage Locations

As a global supplier, we store data on secure servers located in the United States and possibly other jurisdictions where our service providers operate. By using our site, you consent to this transfer and storage.

Security Measures

We implement security measures with the same professional standards we apply to our product selection:

• SSL Encryption: All data transmitted to and from our website is protected by industry-standard SSL encryption.
• PCI DSS Compliance: We adhere to Payment Card Industry Data Security Standards for all payment processing.
• Limited Data Retention: We follow a principle of minimal data retention. Sensitive payment information is not stored on our servers after order processing.
• Access Controls: Strict access controls limit employee access to your personal information based on job requirements.
• Regular Security Assessments: We regularly evaluate and update our security practices to address emerging threats.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account information is retained while your account remains active. Order information is retained as required for tax, legal, and business purposes.

5. Your Rights and Choices

As a professional, you have control over your data:

Access and Correction

You can access and update your account information through your account settings on our website.

Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in any marketing email or by contacting us directly. Transactional emails (order confirmations, shipping updates) will still be sent as necessary.

Account Deletion

You may request deletion of your account by contacting us at [email protected]. Note that we may retain certain information as required by law or for legitimate business purposes.

Data Portability

Upon request, we will provide you with a copy of your personal data in a structured, commonly used format.

Regional Rights

Depending on your location, you may have additional rights under applicable privacy laws (such as GDPR for European users or CCPA for California residents). To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

What We Use

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for basic site functionality, such as adding abrasive parts or anchor screws to your cart and completing checkout.
• Performance Cookies: Help us understand how professionals navigate our site, allowing us to improve the layout and product discovery for items like buffing & polishing compounds or chainsaw accessories.
• Functionality Cookies: Remember your preferences, such as currency selection or recently viewed products like bird baths & feeders or charcoal briquets.
• Targeting/Advertising Cookies: Used to show relevant professional tool advertisements on other websites (you may opt out of these).

Your Choices

Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our website. Our cookie banner provides options to manage your preferences.

We do not currently respond to “Do Not Track” signals as there is no standard for how online services should respond to such signals.

7. International Data Transfers

As a global supplier serving professionals in Europe, Asia, North America, and other regions (excluding certain remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

8. Children’s Privacy

Our website and professional tools are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. For significant changes, we may provide additional notice via email or website notification.

10. Contact Us