Term and Conditions

1. Acceptance of Terms

By accessing, browsing, or making a purchase from zorograinger.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use this Site.

We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review them periodically. Continued use of the Site after changes constitutes acceptance of the new terms.

2. User Obligations and Responsibilities

As a user of our Site, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Use the Site only for lawful purposes and in accordance with these terms.
• Not use the Site in any way that could damage, disable, overburden, or impair its functionality.
• Not attempt to gain unauthorized access to any part of the Site, other accounts, or our systems.
• Be responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Comply with all applicable local, state, national, and international laws regarding your use of the Site and purchase of products.
• Ensure that the products you purchase are used appropriately and safely in your professional activities.

3. Product and Service Description

3M Shop specializes in high-quality professional supplies for welders, contractors, builders, and industrial experts. Our product range includes:

• Abrasives & Polishing Systems: Abrasives, Back Up Pads, Buffing & Polishing Compounds.
• Welding & Joining Supplies: Arc Welding Rod, Brazing Alloys.
• Fastening & Anchoring Solutions: Anchor Screws, Cast-In Anchors, Blind Rivets.
• Surface Preparation & Blasting: Abrasive Blasting Media, Blast Cabinet Parts, Abrasive Test Kits.
• Tools & Outdoor Equipment: Chainsaws & Accessories, Bird Baths & Feeders, Charcoal Briquets & Wood Chips.

We strive to ensure all product descriptions, images, and specifications are accurate. However, slight variations in color or packaging may occur. Product availability is subject to change. Some items, due to their nature (e.g., consumables, custom-cut items), are marked as FINAL SALE as detailed in our Returns Policy.

4. Orders and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.

Order confirmation via email does not signify our acceptance of your order; it is a confirmation of receipt. Our acceptance is confirmed when the order ships.

4.2 Pricing and Taxes

All prices are listed in US Dollars (USD). Prices are subject to change without notice. You are responsible for any applicable sales, use, or import taxes, which will be calculated and added at checkout where required by law.

4.3 Accepted Payment Methods

We accept the following secure payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at the time of order. Your card will be charged when the order is processed.

4.4 Shipping and Delivery

Please refer to our detailed Shipping Policy for comprehensive information. Key points:

• Order Processing: 1-2 business days after payment confirmation.
• Shipping Options:
  • Standard Shipping ($12.95 USD): Via DHL or FedEx. Delivery in 10-15 business days after shipment.
  • Free Shipping (Orders over $50 USD): Via EMS. Delivery in 15-25 business days after shipment.
• Service Area: We ship globally, excluding certain remote regions and specific areas in Asia. Delivery times are estimates and subject to customs, weather, or carrier delays.
• You will receive a tracking number upon shipment.

5. Returns, Exchanges, and Refunds

Our returns policy is built on fairness and integrity. The full policy is available on our homepage. Key terms include:

• Eligibility Window: Return or exchange requests must be initiated within 15 days of delivery.
• Non-Returnable Items: Certain product categories are final sale for safety and hygiene reasons (e.g., opened blast media, consumables, custom-cut items). Exceptions apply for defective/damaged items.
• Process: Contact [email protected] within the eligibility window to request an RMA. Customer is responsible for return shipping costs unless the error is ours.
• Refunds: Issued to the original payment method within 3-5 business days after inspection. Original shipping fees are non-refundable unless the return is due to our error.
• Damaged/Incorrect Shipments: Report within 48 hours of delivery with photo evidence for a prepaid replacement.

6. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of 3M Shop, its licensors, or content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

The “3M Shop” name and logo, and all related product and service names, design marks, and slogans are trademarks or service marks of the site operator. You are not granted any license or right to use any trademark displayed on this Site without our prior written permission.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or content obtained from the Site for commercial purposes without express written authorization.

7. Limitation of Liability

To the fullest extent permitted by applicable law, 3M Shop (including its officers, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Site.
• Any conduct or content of any third party on the Site.
• Any content obtained from the Site.
• Unauthorized access, use, or alteration of your transmissions or content.
• The purchase, use, or improper application of any product sold on the Site. It is the user’s professional responsibility to select and use products appropriately for their intended application.
• Delays or failures in delivery due to factors beyond our reasonable control (force majeure).

Our total cumulative liability to you for all claims arising from or related to the Site or products shall not exceed the total amount you paid to us for the specific product(s) giving rise to the claim in the twelve (12) months prior to the claim.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these terms, your use of the Site, or products purchased shall be subject to the exclusive jurisdiction of the state and federal courts located in Sacramento County, California.

9. Contact Information